Returns + Exchanges

Returns

You have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and with tags. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at beachwear@look2ocean.com. Please note that returns will need to be sent to the following address:

Katrin Bohnhof, Calle Retama 10, 35119 Pozo Izquierdo, Las Palmas, Spain

If your return is accepted, we’ll inform you by email with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Please note that if your country of residence is not Spain, shipping your goods may take longer than expected.

You can always contact us for any return questions at beachwear@look2ocean.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at beachwear@look2ocean.com.